FAQs
Shopping Information
What products does Silicon Valley Karting offer?
We offer a wide range of karting-related automotive parts and services, including OTK parts, kart storage solutions, used karts, rental karts, and race-proven performance components. All products are selected or developed based on real racing experience.
Are your parts tested before sale?
Yes. Every part we manufacture or sell is tested on track before being offered to customers. Our products are developed and validated under real racing conditions to ensure performance, durability, and reliability.
Do you sell used karts?
Yes. We offer used karts that have been inspected and maintained to race-ready standards. Availability may vary, so please contact us for current inventory and detailed specifications.
Do you offer arrive-and-drive or trackside support?
Yes. We provide arrive-and-drive services and professional trackside support at select local and national karting events. Please contact us in advance to confirm availability and event coverage.
How do I know which part is right for my kart?
If you are unsure about compatibility or setup, our team is happy to assist. With years of racing and technical experience, we can help you select the right parts based on your chassis, class, and racing goals.
Do you ship internationally?
International shipping may be available for certain products. Shipping options, costs, and delivery times will be calculated at checkout or confirmed by our team.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards. Additional payment methods may be available depending on your location and order type.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
When will I be charged for my order?
Your payment will be processed at the time your order is placed. Orders will not be shipped until payment has been successfully completed.
Do you charge sales tax?
Sales tax is applied where required by law and will be calculated automatically at checkout based on your shipping address.
Order Returns
What is your return policy?
We accept returns on unused, uninstalled items in their original condition and packaging within a specified return period. Some items, including used karts, rental equipment, and custom or race-used parts, may not be eligible for return.
How do I request a return?
To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide return instructions once your request is approved.
Are shipping costs refundable?
Original shipping costs are generally non-refundable unless the return is due to an error on our part or a defective product.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately upon delivery. We will work quickly to resolve the issue and ensure you receive the correct product.
When will I receive my refund?
Approved refunds will be processed after the returned item has been received and inspected. Refunds are issued to the original payment method and may take several business days to appear, depending on your bank or payment provider.